For New Clients of Gateway Healthcare

Please bring the following items:

• Photo ID (passport, driver’s license, state ID, birth certificate or other form of identification) 
• Social security number
• Health insurance card 
• Additional documents may be recommended if you require financial assistance
   

We can help you. Call the 9-8-8 hotline 24/7 or call 1-855-543-5465 to get connected directly with our Gateway Healthcare Emergency Services. 

Your first visit is usually an intake or assessment appointment. This means you will be meeting with licensed mental health professional who will ask you questions regarding your history, current concerns, and goals for treatment. This provides us with background information to create the best course of care. 

The first appointment usually lasts between 60 to 90 minutes, depending on your needs. 

Not always. The initial appointment primarily focuses on getting to know you. You will have what is known as a hand-off; this is an introduction to your care team who will be directly involved in your care. 

Yes. The information you share is confidential and protected under the Health Insurance Portability and Accountability Act (HIPAA). In certain situations, such as when there is a risk of harm to you or others, information may need to be shared. This is explained during your initial assessment.

That is normal and understandable. Taking the first step in treatment can be tough but the hardest part is asking for help. There is no wrong answer and you do not have to divulge everything in the first meeting.

Patients may bring a support person to their appointment. A signed Release of Information form is required to authorize communication with that individual. Translation services are available.

You will speak with a patient financial advocate before your appointment if you do not have insurance coverage. You may be eligible for financial assistance.

After your intake appointment, you will be assigned to a care team which includes a case manager, psychiatrist and other providers based on your needs.